Help Desk Services > Supplementing your internal resources
 

eLearning Help Desk

NetSpot operates an extended hours customer support help desk available by phone or email, and which can be tailored to suit your students and staff.

Having NetSpot manage all or part of your elearning Help Desk can benefit an institution by:
• Reducing the burden on higher-level IT staff
• Handling peak Help Desk load more effectively
• Gaining access to more skilled resources
• Increasing Help Desk coverage times
• Reducing response and resolution times, and
• Controlling costs

Expert support for both students (e.g. submitting assignments) and teachers/lecturers (e.g. setting up a quiz, or uploading content) is provided for the elearning applications we host, including:
• Moodle
• Wimba
• Sakai
• other commercial LMS's as negotiated

Support is also provided for common browsers, plugins (e.g. acrobat), java, firewalls and antivirus software which can be invaluable if your students access their elearning from home computers.

Out help desk can also provide basic administrative support (e.g. password resets, determining enrolment issues) depending on your requirements.

Live support is available during the hours of 8:00am - 10.00pm Australian EST, Monday to Friday, and 9:00am – 5:00pm on weekends and national public holidays. NetSpot has a Freecall 1-800-730-288 phone number which is available for convenient access to our technical support staff.

NetSpot uses an industrial-grade ticketing system to assist in identifying, prioritising, escalating and resolving support issues.

  

 
 
 

 

 
  Australia 1800 730 288 | NZ (+64 9) 974 3560 | Singapore (+65) 3106 2145 | Hong Kong (+852) 3990 1174 | or Email Us