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NetSpot
is a Premium eLearning Technology Services Partner to education
organisations.
Premium Hosting (AARNet)
NetSpot offers enterprise
level Australian based managed hosting services including
gigabit connectivity to AARNet, 24x7 monitoring and response,
nightly backups, infrastructure from tier 1 vendors, options
for disaster recovery, and well defined upgrade practices
such as upgrade staging and regular maintenance windows. Our
services are designed for mid-sized to large organisations
where elearning is mission critical.
NetSpot provides comprehensive, reliable and flexible elearning
solutions, including premium hosting, integration and consulting
service and extended hours help desk service for students
and staff.
Help Desk (extended hours)
NetSpot
provides an end-user help desk to support both students and
staff with technical and usage issues. We support the Moodle
application, browsers, personal firewalls, and java.
The
help desk is available via a freecall 1800 number as well
as by email and is available weekdays from 8am to 10pm and
weekends and public holidays from 9am to 5pm.
Integration Services
NetSpot
has experience and expertise in integrating third-party applications
with Moodle as well as integrating Moodle with student management
and authentication systems. We have a dedicated team of developers
and we are very familiar with the issues to consider when
integrating systems, and can provide development services
as well as valuable strategic advice.
Migration and other Consulting
NetSpot
has extensive experience implementing technology for elearning,
but we also have an understanding of the educational and pedagogical
principles underpinning elearning.
This
experience, gained over the past decade enables us to provide
strategic advice on how to effectively implement and manage
elearning systems. We can provide specific advice on how to
manage upgrades, migrations and integrations as well as how
to support and manage change.
Open
source systems for eLearning
Open
source systems have significant appeal, from no software license
fees, through to the limitless possibilities to extend and
customize the system.
However,
using open-source systems for mission critical applications
(such as elearning) can pose significant risks for an organisation,
but these risks can be reduced by partnering with an organisation
that provides the same levels of service and support which
are provided by vendors of commercial learning management
systems.
Often service providers
for open source systems provide low cost and low service level
solutions to meet the demands of small operators. By contrast
NetSpot is a premium service provider, and we cater to the
needs of organisations who view elearning as a strategic and
therefore mission critical component of their operation. |
