| • |
Provide Managed Hosting of
applications, not just ordinary web hosting. A Managed
Hosting service includes 24x7 monitoring and response,
backups, proactive performance trend analysis, scheduled
maintenance windows, access to development as well as
production instances of software, well-defined upgrade
and patch application procedures |
| • |
Host our managed servers on high speed
networks in Australia. For educational customers we host
on the AARNet backbone, providing the highest speeds available,
and at no cost to AARNet customers |
| • |
Have developer expertise in our team for
troubleshooting issues and customising Moodle, and we
proudly contribute to the open source development of Moodle |
| • |
Use only server grade hardware from tier
1 vendors such as HP |
| • |
Are focused on, and have an intimate understanding
of, the Australian tertiary education and government sectors |
| • |
can provide a range of services that extend
beyond the learning management system – for example
Horizon Wimba, The Learning Edge, Elgg, Wikis |
| • |
provide an extended hours Australian based
end user help desk service for teachers/lecturers/facilitators
and students that understands not only the learning management
system tools in detail, but can understand the process
of enrolments and details of other institution systems
so that first level support can be provided on the first
call and issues directed to the relevant areas within
the institution, and |
| • |
Have Service Level Agreements (SLA’s)
which provide clarity and certainty as to what services
are delivered |
